Issue

Vidpro International is a supplier of point of purchase displays and custom design fixtures. The company has a toll-free number where customers place orders by leaving voice-mail messages. An issue arose when staff began having difficulty processing orders from French-speaking Quebec clients.

Solution

Grande-Allée Translation Inc. implemented a system whereby our translators retrieved the messages and translated them into an e-mail. That e-mail was then forwarded to Vidpro Inc.'s order-taking department for processing.

Feedback

"The staff at Grande-Allée goes further than just supplying translation. They work with you to solve problems."